Last Updated - 12/01/2016At Bitfinder, we take your privacy seriously.
This document focuses on information related to the operation of Bitfinder products and services, including the Awair consumer electronics device and other products from Bitfinder (collectively, “Bitfinder Products”).
In this Privacy Statement, the expression “Bitfinder Products” also includes our Mobile App, API and other services as defined in our Terms of Service.
By using Bitfinder Products, you agree to allow us to collect and process information as described below.
I. What information does Bitfinder collect?
- Information input during setup
- Elective information through participation in site functions
- Environmental data from the Bitfinder Products' sensors
- Inputs, interactions and usage of the Mobile App and site
- Technical information from the device and Mobile App
- Location Information
- Personal Data as required for the ordering process
- Non-personal data collected by the browser
When you install the Awair app, you’ll be asked several questions to create an account and in order to help us create an initial setup of your preference and device settings. Answering these questions helps us to set up an initial program. As part of the creation of an account, you will be asked to supply personal data, such as your e‐mail address and gender (“Personal Data”).
Personal Data means any information concerning the personal or material circumstances of an identified or identifiable natural person.
Elective Information through participation in site functions:
Environmental data from the Bitfinder Products’ sensors:
We collect data from several sensors built into the Bitfinder Products. These sensors collect data such as current temperature, humidity, VOC level, CO2 level, and dust level in the room. The collection of this data is integral to the operation of the Bitfinder Products and app, as it key to monitoring your air quality and is used to determine recommendations. This data can also be used to integrate with and control other devices based on your personal environmental factors. Bitfinder records a history of the data collected by the Bitfinder Products. This allow us to offer you features such as usage history or analytics based on the sensor data.
Inputs, interactions and usage of the Mobile App: Your inputs and interactions with the Mobile App and site are recorded as you use and interact with the Mobile App and site. For example, when you swipe away a solution card, that interaction is recorded so that you will not see that card again.
Technical information from the device, Mobile App and site:
In order to improve your experience over time and help troubleshoot any problem you may encounter with any Bitfinder Services, we record technical information such as your Awair device’s model and serial number or software version. We also record other technical information such as the version number for your Mobile App.
To connect your Bitfinder device to our Services, or to access your data over the Internet from a computer, a smartphone or a tablet, you will need to connect it to your Wi-Fi network. During setup, we will ask for your Wi-Fi network name (SSID) and password to connect to the Internet. Bitfinder will save this along with your IP address.
Like most Internet sites, we additionally routinely record log entries (including information such as your IP address) and technical information (such as your browser type and version) when there is contact with our services, for example with your browser, mobile device, or device.
When you use location-based services on your Bitfinder Products' application or device, such as when measuring environmental conditions, then the physical location of your device will be collected in order to provide you with location-based services. This location data is collected anonymously in a form that does not personally identify you. With your consent, we may collect and upload from your device data such as location and environmental conditions at such locations. This data would be aggregated with data from devices of other consenting users to enhance the quality of data and other content provided by us or content providers. If you provide your consent, then we may also share this data with or sell this data to third parties. This data would be shared and sold anonymously in a form that would not personally identify you.
Personal Data as required for the ordering process:
In order to process and ship orders, Bitfinder will require the collection of Personal Data such as your address and credit card information. Except in connection with your order to purchase a product through the Site, we do not collect any credit card or other financial account information.
We will collect information on the products you purchase from us such as their serial numbers, date of purchase and (if applicable) event logs that are useful in diagnosing product or application performance related issues. We may also use this information relating to a support or service issue.
Non-personal data collected by the browser:
When you access the Bitfinder Services through the Site, we receive and store certain personally non‐identifiable information. Such information, which are collected passively using various technologies, cannot be used to specifically identify you. Therefore, such information shall not be regarded as Personal Data. Bitfinder may store such information itself and/or such information may be included in databases owned and maintained by Bitfinder's affiliates, agents or service providers. This Site may use such information and pool it with other information to track, for example, the total number of visitors to our Site, the number of visitors to each page of our Site, and the domain names of our visitors' Internet service providers. It is important to note that no Personal Data is available or used in this process. In operating this Site, we may use a technology called "cookies." A cookie is a piece of information that the computer that hosts our Site gives to your browser when you access the Site. Our cookies help provide additional functionality to the Site and help us analyze Site usage more accurately. For instance, our Site may set a cookie on your browser that allows you to access the Site without needing to remember and then enter a password more than once during a visit to the Site.
On most web browsers, you will find a 'help' section on the toolbar. Please refer to this section for information on how to turn cookies off. We recommend that you leave cookies turned on because they allow you to take advantage of some of the Site's features.
II. How does my Bitfinder account or data collected by Bitfinder interact with third parties?
- Integration with third-party devices
- Use of third-party services
- Collection of data from third parties
- Collection of data by third party partners
Bitfinder integrates with certain third-party services in order to enhance the functionality of the Bitfinder Products and to allow greater options to optimize and control your air. When integrating with these services, your account information and device data may be shared.
Use of third-party services:
Bitfinder uses or engages certain third party services for various functions such as our referral program. In order to allow the functionality of those services, Bitfinder may share your data with those third-party services.
We also have vendors, service providers, and technicians who help with some of our processing and storage, or at times to help to answer your questions. They may also assist with monitoring our servers for technical problems. These technicians, vendors, etc. (as well as Bitfinder employees) can access certain information about you or your account in line with this work but these technicians are not allowed to use this data for non‐Bitfinder purposes.
Collection of data from third parties:
Bitfinder may receive and process information from third parties, and some of this information may be associated or stored with your Bitfinder account. We may also obtain information from other sources and combine that with the information in your account. For example, in order to offer discounts or rewards, we might collect certain information (such as which of our partners offers services where you live) to determine eligibility and efficacy of our programs.
Collection of data from third-party partners:
Any data that Bitfinder receives from third-party products and services will be processed and stored by Bitfinder and will be treated in accordance with this Privacy Statement. This information may be processed in the same ways as any other data that is a part of your Bitfinder account or the Bitfinder data logs.
III. When does Bitfinder share your data?
Interaction with third parties:
Bitfinder may share your data with third parties in a manner consistent with Section II (How does my Bitfinder account or data collected by Bitfinder interact with third parties?).
For users with enterprise account or using Bitfinder services for a business or enterprise, users with access to the main enterprise account may have a dashboard or may be able to obtain reports to specific to an individual’s data and data generated by a specific Bitfinder Product. If you obtain your Bitfinder Product or Bitfinder account from your enterprise or allow your enterprise access to information from your Bitfinder Product or Bitfinder account, the manager or personnel from your enterprise may have access to information from your account.
With your explicit consent:
We may share personal information when we have your consent. One example of this would be if you sign up for programs offered by our partners. If you do this, we may share certain information with the partner. This could include things like your enrollment information and the activation status of your device.
In emergency situations:
We may share information in the case of an emergency. This includes protecting the safety of our employees and agents, our customers, or any person.
As part of business transitions:
Upon the sale or transfer of the company and/or all or part of its assets, your personal information may be among the items sold or transferred. We will request a purchaser to treat our data under the privacy statement in place at the time of its collection.
For legal reasons:
We may provide information to a third party if we believe in good faith that we are required to do so for legal reasons. For example, to respond to legal process, or comply with state and federal laws (or the applicable laws of foreign countries other than the United States).
We may share non‐personal information (for example, aggregated or anonymized customer data) publicly and with our partners. For example, we may publish trends about air quality or usage trends of our customers. This information may also be shared with other users to help them better understand their air quality habits compared to others in the Bitfinder community, raise awareness about safety issues, or help us generally improve our system. We may also share non‐personal information with our partners, for example, if they are interested in providing demand‐response services or other incentive programs. We take steps to keep this non‐personal information from being associated with you and we require our partners to do the same.
Your personal information may be collected, processed and stored by Bitfinder or its service providers in the United States and other countries where our servers reside. As a result, your personal information may be subject to legal requirements, including lawful requirements to disclose personal information to government authorities, in those jurisdictions.
If you select an outside party for the purchase, installation, or service of your Bitfinder device and share your personal information, we cannot control the collection, storage or sharing of information collected by that party. For example, if you buy a Bitfinder Product from a retailer, the retailer may collect personal information as part of the transaction. Or the party that installed the device may retain information that you provided to them to assist them in servicing the device if needed. Always check the privacy policies for any company that collects your personal information.
IV. How long does Bitfinder save my personal information?
Bitfinder generally stores your personal information on Bitfinder’s servers until you delete or edit it, or for as long as you remain a Bitfinder customer in order to provide you with Bitfinder Services.
You can access, amend or delete certain personal information through the controls in your account. Because of the way we maintain certain Services, after your information is deleted, backup copies may linger for some time before they are deleted, and we may retain certain data for a longer period of time if we are required to do so for legal reasons.
Please note that this Privacy Statement may change from time to time. We will provide notice of any changes on the website or by contacting you.